Consolidating Multiple Vendors into One
The Client’s Problem:
Our Client is a Real Estate Development and Management Company, with developments and corporate offices all across the country. Due to their size, they perform thousands of background checks, drug tests, and driving record checks every year. TriCor was already their trusted partner for background checks, but they had a previous relationship with a drug test vendor that promised them low prices for their volume business. While the prices were slightly less than what other competitors, including TriCor, could provide, the quality of service was sub par. It was also becoming increasingly cumbersome to manage background checks and drug tests through 2 different vendors.
Because the Client was so satisfied with TriCor’s Customer Service, Quality and Speed for background checks, they selected us as their vendor for Drug Tests as well. We were able to work with the Client to create a new process for them to capture all of the information needed from Applicants for both background checks and drug tests at one time, removing significant amounts of time on their end to get the screening process started. Once they submit the Applicant’s information, TriCor handles the entire process for both checks without any Client involvement, delivering back only the completed results to the Manager who ordered them.
Results for Our Client:
Not only did this new solution cut the Client’s time to initiate an Applicant screen in half, but it also leads to a much better Applicant experience. Managing completed results is also much easier for the Client – by using TriCor’s web portal, they can check the status of all background and drug tests for Applicants across the country. Even with a slight increase in per-drug-test cost, the time our Client saves in starting, tracking and managing tests MORE then pays for itself. So not only were they able to ultimately save money by choosing TriCor for both Background Checks and Drug Tests, but they are also able to give their internal Managers and their Applicants a much better experience. That’s a win/win!